When visiting our website, Groupe UITSEM, as data controller, may collect your personal data in the performance of your insurance policies.
Your personal data will be provided to our organisation’s employees and processors who are duly authorised to manage your data, for the sole purpose of managing your policies and benefits.
Your data will be retained in accordance with the regulations applicable to our organisation.
We will ensure that your data is subject to adequate security and protective measures.
You may exercise your right to access and rectify your personal data, your right to object to the use of your data and your right to erasure in accordance with the GDPR.
In order to do so, you may contact our organisation’s Data Protection Officer (DPO) using this form, or write to them at:
DPO Groupe UITSEM, 43 Rue Jaboulay, 69007 Lyon
Website publisher
UITSEM
43 Rue Jaboulay
69349 Lyon cedex 07
Managing Editor
Lionel Lerissel
Website host
Fazaé
18 Avenue Charles de Gaulle
69370 Saint-Didier-au-Mont-d’Or
+33 (0)4 27 46 38 40
Intellectual property
All the information that appears on our website (including photos and logos) is protected by intellectual property rights held by UITSEM or the respective rightholders. Legal action will be taken against anyone who copies the whole or part of any element of our website.
SMERRA, a mutual insurance company registered under number 775 648 256, is governed by Book II of the French Mutual Insurance Code and regulated by the ACPR (Prudential Control and Resolution Authority), 4 Place de Budapest, 75436 Paris Cedex 09.
Pursuant to Articles L211-5 and R211-27 of the French Mutual Insurance Code, Groupe UITSEM, a mutual insurance organisation registered under number 330 176 413 and governed by Book II of the French Mutual Insurance Code, whose registered office is at 43 Rue Jaboulay in the 7th district of Lyon, will provide sickness and accident insurance in place of SMERRA-Mutuelle to members of SMERRA-Mutuelle and their beneficiaries, and fulfil all current and future commitments. Groupe UITSEM will stand joint and several surety in relation to all the financial commitments and liabilities – including non-insurance-related commitments and liabilities – entered into by SMERRA-Mutuelle. If its approval is revoked, the insurance cover will end at midday on the 40th day from the date of publication of the relevant decision, and the portion of the contribution paid for the period not covered will be refunded to the policyholder.
Web designer and developer
Danka, a web & digital agency: www.danka.fr
Legal notice
(2) Medical expenses will be reimbursed on presentation of a prescription and/or a paid invoice made out in your name and duly certified by a medical professional. All reimbursement amounts are calculated for a period of 12 months. The actual amount that will be reimbursed to you will be calculated in proportion to the number of months for which you have paid into the scheme.
(3) Medical Insurance does not cover the reimbursement of nicotine replacement products. Expenses are reimbursed on presentation of a paid invoice.
(6) Male and female contraceptives are reimbursed on presentation of a paid invoice made out in your name.
(7) Fresh fruit and vegetables are reimbursed on presentation of a paid invoice made out in your name.
(8) Reimbursed on presentation of a paid invoice made out in your name, including the date and time.
(11) Frames, lenses and contact lenses reimbursed by the social security scheme.
(14) The amount reimbursed varies according to the product and level of correction (simple, complex or hyper-complex lenses), see responsible policy. The reimbursement amounts stated are the maximum amounts covered (including frames up to €150 and the patient’s contribution). These amounts are not prorated.
(16) 400% of the ‘TRSS’ reimbursement amount within the limit of the expenses incurred and €4,500 per event. Expenses are reimbursed in accordance with applicable regulations (terms and conditions, exclusions and obligations pursuant to the French Act of 13 August 2004) and the co-ordinated treatment.
(17) Payment of death or permanent disability benefit:
– applicable in case of accidental death whilst engaging as an amateur in the following non-competition sports: athletics, rowing, badminton, base-ball, basketball, billiards, boomeranging, bowls, bowling, canoeing and kayaking (excluding rafting), land-yachting, orienteering, cricket, curling, cycling, cyclo-cross, bike touring, horse riding, fencing, football, American football, golf, gymnastics, weightlifting, handball, hockey and ice hockey, court tennis, swimming, skating, roller skating, Basque pelota, boules, skateboarding, rugby, downhill skiing, cross-country skiing, water skiing, squash, surfing, tennis, table tennis, archery, trampolining, baton twirling, sailing within 5 nautical miles of the coast, volley-ball, water-polo;
-not applicable in case of accidental death due to excess consumption of alcohol or the use of drugs or non-prescribed tranquilizers, or due to any of the following ailments or illnesses other than as a result of an insured accident: mental disturbance, mental health issues, psychological disorders, personality disorders, mood disorders, psychosis, neurotic disorders, stroke, epilepsy, Parkinson’s disease, cerebellar dysfunction, degenerative neurological disorders, aneurysm rupture, ulcers, congestion, frostbite or sunstroke.
Legal Liability policy number 560001706 is taken out with SwissLife Assurances de Biens.
Repatriation policy number 920282 is taken out with Mondial Assistance.
One-room home insurance policy number 700051885 is taken out with Swisslife Assurances de Biens.
Personal Accident insurance is taken out with UITSEM, a company governed by the French Mutual Insurance Code.
Policies are taken out via SEM ASSUR: a French limited liability insurance broker with share capital of €182,938, registered in the Register of Insurance Intermediaries under number 07028998. • Registration number B390191799 in the Lyon Trade and Companies Register • APE business code 6722Z.
Financial guarantee and professional indemnity insurance compliant with Articles L512-6 and L512-7 of the French Insurance Code.
Downloadable documents
Personal Assistance
Legal Liability Insurance and Agreement
Multi-Risk Home Insurance
COOKIES: INFORMATION & USE ON OUR WEBSITE
Information on the purpose of the cookies of which we are aware on our website and on how you may select cookies is set out below.
Introduction
We understand that you are concerned about your personal data and the manner in which it is used. You can trust SMERRA, which will take great care in its use of your personal data. This Privacy Policy explains the type of personal data we collect, why we do so and how we use such data. Take the time to familiarise yourself with our privacy practices and please let us know of any questions you may have by contacting us via this form.
Personal data: information that can be used to directly or indirectly identify a particular person.
Data processing: data processing is an operation or series of operations performed on personal data (collection, extraction, adaptation, retention, etc).
Data controller: in principle, the data controller is the person, public authority, company or organisation that creates and determines the purposes of the data file and the means of processing.
Purpose: the purpose of processing is the main purpose for which personal data is used. Data is collected for a specific and legitimate purpose and is not subsequently processed in a manner that is incompatible with the initial purpose.
Processor: the processor, within the meaning of the GDPR, is the natural or legal person (company or public organisation) which provides a data processing service on behalf of another organisation (the data controller).
Sensitive data: information which reveals a person’s purported racial or ethnic origin, political opinions, religious or ideological convictions or trade union membership, the processing of genetic and biometric data in order to identify a human being, and data concerning the health, sex life or sexual orientation of a natural person. European regulations prohibit the collection and use of such data except in the following cases:
- If the data subject has given their express consent (actively, explicitly and preferably in writing, in a free, specific and informed manner);
- If the information is clearly made public by the data subject;
- If the data is required to save human life;
- If the use of such data is in the public interest and authorised by the CNIL (French data protection authority);
- If the data concerns members of an association or of a political, religious, philosophical or trade union organisation.
Data breach: characterised by the destruction, loss, corruption or unauthorised disclosure of personal data transmitted, stored or otherwise processed, or unauthorised access to such data, whether accidental or unlawful.
1. Data controller’s identity and contact details
When you visit our website, Groupe UITSEM, as data controller, may collect your personal data in the performance of your insurance policies.
All the personal data that is provided to or collected by SMERRA is controlled by Groupe UITSEM, 43 Rue Jaboulay, 69007 Lyon.
2. Why and how is your personal data collected?
We may collect your data by various means:
- Data that you provide directly to us
- - Website
- - Personal web page
- - Telephone
- Data that we collect automatically (cookies)
- Data that we collect from other sources (canvassing, partners)
You are not obliged to provide SMERRA with the personal data we request. However, if you choose not to do so, we may not be able to provide you with our products and services, deliver a high quality of service or respond to any requests. We only collect data that is strictly necessary for the purpose of data processing.
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How do we determine the periods for which we retain your personal data?
We retain data for the period of time required to carry out the operations for which the data is collected and in accordance with applicable regulations. The period for which we retain data varies depending on the nature and purpose of the data, and the legal and regulatory requirements governing such data. These periods are based on the applicable statutory limitation periods.
We initially retain data according to the term of your policy. The retention period begins when our contractual relationship ends.
Under the general statutory provisions of Article 2224 of the French Civil Code, data must be retained for a period of five years, as ‘Personal actions are subject to a five-year limitation period from the day on which a rightholder was aware of or should have been aware of the facts enabling them to exercise that right’.
Regarding your other data that we do not hold, since the mandatory health insurance scheme was transferred to the CNAM national health insurance fund in 2019, please contact the CNAM for information concerning that scheme.
3. Cookie policy
When you visit our website, cookies are stored on your computer, tablet or mobile device. Our cookie policy helps you better protect yourself from cookies while understanding their purpose.
You have the option to accept or decline cookies directly on our website by expressing your choice using the banner that appears at the bottom of your screen.
What is a cookie?
A cookie is a text file which the website you visit stores on your hard drive or in the live memory of your browser. It enables your computer to store technical data such as the number of times you visit a website, the frequency of exposure to banner ads and visits to other websites. It can also be used to personalize your future visits by remembering your language choice for the website, your login details and your preferences.
Why does our website use cookies?
Our website collects cookies to ensure that it functions properly and to facilitate your browsing experience.
- Technical and browser cookies: these cookies facilitate your navigation between the pages of our website and are necessary to enable you to access certain features, such as your user account. These cookies expire when you close your web browser.
- Audience measurement cookies: to measure the traffic on our website, we collect information such as the amount of time you spend on our website, which buttons you click and how you arrived at the website (referring sites, social media, search engines, etc.). These cookies help us assess the effectiveness of our interactive content and improve our services.
- Third-party cookies: these are cookies placed by third-party companies. Our website uses the hosting service FAZAE, which automatically integrates some third-party cookies. These third-party companies collect cookies to support their advertising targeting systems.
- Social media cookies: cookies may also be used on websites that offer the ability to share our content, particularly on social media platforms. The cookies placed by social media sites are the sole responsibility of those sites. You can review the privacy policies of each of these sites at the following addresses:
Facebook: https://www.facebook.com/about/privacy/
Instagram: https://privacycenter.instagram.com/policy/
YouTube and Google +: https://www.google.fr/intl/fr/policies/privacy/
LinkedIn: https://www.linkedin.com/legal/privacy-policy/
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4. With whom do we share your personal data?
Groupe UITSEM may share your personal information internally and with selected third parties. For example, we may share your personal information with third-party service providers, other third parties and partners or for legal disclosure.
- Third-party service providers: to fulfil your requests, respond to your enquiries, process your policies, enable you to participate in competitions and provide other features, services and materials on our websites, we share your personal data with third-party service providers who perform functions on our behalf. These are companies that: host or operate websites, process payments, analyse data, provide a customer service or handle postal and delivery services. They have access to the personal information necessary to perform their tasks but may not use it for other purposes. Additionally, they are required to process such personal information in accordance with this Privacy Policy and in compliance with applicable data protection laws and regulations.
- Legal disclosure. We may transfer and disclose your personal data to third parties:
-To fulfil a legal obligation;
- At the request of government authorities conducting an investigation;
- To verify or enforce our ‘Terms of Use’ or other applicable policies;
- To detect and protect against fraud or any technical or security vulnerabilities;
- In response to an emergency, to protect the rights, property, safety or security of third parties or visitors on our websites.
International data transfers
Groupe UITSEM may share personal data internally or with third parties for the purposes described in this Privacy Policy.
Groupe UITSEM will only transfer personal data collected within the European Economic Area (EEA) to foreign countries in situations such as:
- In accordance with your instructions;
- To fulfil a legal obligation;
- To work with our partners and advertisers whom we use to help manage our group and services.
If we are required to transfer personal data outside the EEA, Groupe UITSEM will ensure that the data is protected in the same way as within the EEA. We will use one of the following safeguards:
- Transfer to a non-EEA country where privacy legislation ensures an adequate level of protection for personal data, similar to that in an EEA country;
- Implement an agreement with the foreign third party that requires them to protect personal data according to the same standards as those in force in the EEA;
- Transfer personal data to organisations that are parties to specific agreements related to cross-border data transfers with the European Union (e.g., the Privacy Shield or Data Protection Shield, which sets data privacy standards for data transferred from EU countries to the United States).
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5. How do we protect your personal data?
We take the security of your personal data very seriously. We strive to protect your personal data against data breaches: abuse, interference, loss, unauthorised access, modification or disclosure.
Our measures include implementing appropriate access controls and investing in the latest information security capabilities to protect the IT environments we operate.
Access to your personal data is restricted to our employees and agents on a need-to-know basis and is subject to strict contractual confidentiality obligations when processed by third parties.
6. What are your rights?
In accordance with the French Data Protection Act of 6 January 1978, as amended, and European Regulation No 2016/679/EU of 27 April 2016, you have the right to access, rectify and request the deletion of your data, the right to data portability and the right to restrict the processing of your data. You may also withdraw your consent at any time. To exercise these rights or for any questions regarding the processing of your data in this system, you may contact our Data Protection Officer (DPO) electronically by clicking here.
If you believe that your data protection rights have not been respected after contacting us, you may file a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL, the French data protection authority), either by going to https://www.cnil.fr/fr/plaintes or by sending a letter to: 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07.
You may opt out of tracking your browsing activity on this website. This will protect your privacy, but will also prevent the website owner from learning from your actions and creating a better experience for you and other users.
You have not opted out. Untick this box to opt out.
7. How do we update this Privacy Policy?
Updates to this Privacy Policy may incorporate feedback from customers and changes to our products and services. When we make changes, we will revise the ‘last update’ date at the top of this document. If the changes are significant, we will provide a more comprehensive Privacy Policy (including, for certain services, an e-mail notification about the changes). We will also archive previous versions of this Privacy Policy so you can review them.
